Commercial HVAC in North Carolina

Excellent Source for Plumbing and HVAC Parts ​I had a fantastic experience with this company. They truly provide great customer service and their staff is incredibly knowledgeable about the parts they supply. They were quick to help me find exactly what I needed for my repair project and offered insightful, professional advice. This is an excellent, reliable place for all your plumbing and HVAC parts needs. They carry high-quality components and their expertise ensures you leave with the correct item the first time. I highly recommend them if you're looking for superior parts and expert guidance for your home or business.

From start to finish, this was a completely terrible experience. Placing a simple phone order was an absolute hassle, the representative was painfully slow, unhelpful, and had a moody, dismissive attitude. After finally getting my order in, she ignored my follow-up email and later brushed it off by claiming it “went to junk.” In the meantime, I called twice to get answers, but both times I was told she was “busy” and she never bothered to return my calls. Pickup was just as bad. Despite multiple employees standing around, only two people were actually helping customers, so the process dragged on unnecessarily. To make matters worse, my order was handed to me in an open, damaged-looking box. When I questioned this, the checkout rep casually claimed that it was “normal” and that maybe someone else’s order had been in the same box. When I asked if I could return the item if it turned out to be damaged, he arrogantly insisted (twice) that it wasn’t damaged—without ever looking at it himself. Then, as if to dismiss my concerns altogether, he simply said, “Well, it has a one-year manufacturer’s warranty.” The lack of professionalism, accountability, and basic customer service here is astounding. From poor communication to dismissive attitudes to sloppy handling of products, Ferguson Plumbing Supply has shown me they do not value their customers’ time, money, or trust. I will not be returning, and I strongly recommend looking elsewhere for plumbing supplies if you want a business that actually stands behind their service.