HVAC Repair & Maintenance in Little Rock, AR

On time, prepared, professional, and competitively priced. Job well done with no BS. What else could you ask for?

I took down my original review, because i wanted to give them another chance to correct the mistake. I had to go through this company with my warranty. I did not get to choose them. They came over for the initial appointment. The technician said he had bad news. That he could not do anything to the hvac. He stated that the warranty company would deny me point blank period. He also cussed a lot. I told him thank you shook his hand and called my warranty company. I told them what he told me. He stated that the company would deny my claim because of something that was installed wrong by the previous tenant and that it wasn’t serviced properly. They were outraged that he told me this! They stated they actually do cover everything but $150. Which was amazing. Now Jenifer enters the situation. Wanted to do the follow up appointment the day of 3 hours later at 11am. I wasn’t prepared because i would need to let my boss know that I would have to miss work. She gave me other times during the week. I stated let me talk to my boss. My roommate was home so I stated to her, she would be there for him. That was not good enough for Jennifer as she stated as the homeowner you should be there. I was working with what I have to correct the issue asap. The guy comes back and this is where I get really irritated. Didn’t even do the work that I paid for!! Took the money and didn’t leave a receipt. Then stated to my roommate, I needed a new condenser and I was going to have to cover $830 out of pocket according to the warranty. I contacted Jennifer for the receipt. I had to ask three different times for the receipt. Read the receipt and went to look at my breaker and the work was never completed. Not sure what he did for 2 and 1/2 hours. Jennifer was impossible to get an answer from because she was never in the office. I would suggest making sure you guys have someone capable of answering questions. I asked if they had a payment plan for the out of pocket costs. Took 3 days and a text saying that I would just contact the area manger of my warranty. Seconds later Jennifer is calling me. She never answered any of my questions and constantly blew me off. Jennifer is unreliable with communication and her attitude needs an adjustment. All around horrible service. Do not use this company. If the warranty makes you use them request at the beginning to not use this company.

I was connected with K&J when I filed a claim with my home warranty policy due to an a/c compressor issue. K&J assigned a tech, who arrived promptly, started troubleshooting, and diagnosed a wiring issue. It was fixed on the spot, and I was so relieved. The tech was professional and courteous, and respected my time. I went ahead and entered into an annual service agreement for 2x year service for a/c and furnace. Great peace of mind now.

K&J Mechanical went above and beyond for my family. They fought my home warranty company every step of the way when the warranty didn’t want to pay, and Miss Jen made sure I was taken care of. The second the payout was approved, she got on the phone and within two hours their crew was at my house installing a new water heater. Same-day turnaround, and thanks to them my wife and two kids under 4 had hot water again that night. Their professionalism, dedication, and care for customers is unmatched. If you need plumbing work in the Little Rock area, K&J Mechanical should be one of the first companies you call.

We've had K&J out twice and have had nothing short of exceptional professional service. Thanks CJ and Mike!!!