HVAC Repair & Maintenance in Washington, DC

Thank you! It was a pleasure working with this company, and I am glad that I contacted them.

Outstanding insulation contractors -- great work, responsive, super professional. Highly recommended!

Do not use this company for any water damage or mold needs. When WMF was first scheduled to arrive no one showed up or even bothered to call. The next day when they did arrive, I was charged an obscene amount for what was essentially three fans and a humidifier. Not only that, but the course of action they took was different from what we had agreed upon. Afterwards, I had my home professionally inspected and there was still significant mold that will require considerable remediation. When I contested the charges they continued to argue and disrespect me.

I worked with Water Mold and Fire to remove an area in my condo that was affected by mold and to rebuild the affected area. I had a very bad experience with this company, that is not in line with the reviews I read online. This may be the result of one substandard project manager, but the issues appeared to go a bit beyond that. First--I requested a quote for "mold removal and damage restoration." Apparently I only received a quote for the mold removal and not the restoration/rebuild but when I compared the price from WMF, I compared it to other quotes from companies that also included the rebuild. This is, of course partly my fault, since the services were outlined in the quote. But, this being my first time handling something like this, I have limited knowledge on it, and I believe it is partly the fault of poor communication from WMF. All other companies understood my request and provided me with a full quote for all services. So, I ended up going with WMF, which I thought was a competitive quote. In reality when all services were completed, it was more expensive. Next, I got very little communication, even after I reached out to clarify, on what to expect for the days of work that let to miscommunications with the tenants living in the condo. Only on one day did the staff arrive at the originally agreed time. For all other dates/times, changes were made last minute, resulting in un-needed stress and again, a lot of back and forth with frustrated tenants. Additionally, I found an issue with my bill, where services that were not performed were still included in the final bill. I had to ask for them to be removed and for a new bill to be sent. I have given two stars instead of one because the person who actually did the mold removal was very nice, efficient, and appeared to do a good job. On the rebuild however, they left a small hole in the wall. I asked for photos of the final work which were never sent. The tenants had to take photos showing the hole. I had to proactively reach out to WMF on this issue, after which they offered me $50 off a $1300 rebuild for a very small area. Throughout the process, the project manager did not reply to my calls promptly. Sometimes is took 2-3 days and three calls to get a reply. This lead to unnecessary delays. Finally, when I confronted the project manager with how unsatisfactory I found the process overall, he accused me of not paying my bills on time. I checked my email, and a bill for the initial removal was not sent when we claims it was, before the rebuild. It was only sent after the rebuild. Very poor experience.

Until these guys came and cleaned it all, there was mold growing everywhere in the kitchen. Thanks alot